FAQ

If you don’t find the answers to your questions, please reach out through our CONTACT page.

General

  • Serenia floors are exclusive to Costco Canada.

  • All our available colors can be found in the PRODUCTS section.

  • Yes, click on the PRODUCTS page for further information and where to buy them.

Technical

  • Yes, 100%. Simply wipe up any spills with an absorbent cloth.

  • Serenia floors are finished with a DurAlOx®SupperMatt UV cured poly urethane finish that contains Aluminum Oxide for enhanced scratch and wear resistance.

  • STC: 73

    IIC: 72

    You can also find this information in our product specifications.

  • Yes, go to our product page to see our acoustic reports.

  • Yes.

  • All Serenia products are 100% formaldehyde-free and meet and exceed the health and safety standards for Canada, USA & Europe.

  • GreenGuard® Gold, FloorScore® & Carb-2.

Installation

  • Yes, two general types of systems are approved:

    • Circulating warm water

    • Imbedded (in cement) electric systems.

    • The system temperature must not exceed 28°C or 82°F.

  • Yes, however, they need to be glued down, use one of the adhesives listed in the installation guide. The temperature must not exceed the following temperature range on a year-round basis: 0°F to 90°F (-18°C to 32°C).

  • No, Serenia floors are only intended for indoor installations.

  • Yes, however, the existing floor must be smooth and flat. If you are installing over top of tile or stone, you do not need to fill the grout lines. Any broken tiles should be glued or patched. Follow the steps and requirements noted in the installation guide.

  • Yes, they are approved for installation in light commercial and office applications. The floor must be glued down since the traffic volume and performance demands of the floor are more intensive.

  • Yes, follow the steps below:

    • Follow all the requirements noted in the installation guide.

    • The floor must be glued directly to the wooden sub-floor (plywood or OSB) or concrete.

    • Use one of the following approved vinyl floor adhesives and follow all of their instructions:

    MAPEI ECO-360:

    MAPEI Ultrabond ECO 810:

    TAYLOR 2091 Tuff-Grip:

    TAYLOR MS+ Resilient:

    DRITAC 5000 Firm Set:

    DRITAC ECO-5500:

    TEC Vinyl Composition Tile Adhesive #7047495023

  • No, avoid installing the floor directly against any other surfaces. Cabinets and islands should not rest on the floor. Ensure a 10mm (3/8”) expansion gap is maintained around all walls, cabinets, islands, and vertical surfaces.

  • We do not recommend this since the floor needs to be able to expand or contract slightly with seasonal temperature changes. Install the floor up to the front support legs/feet of the appliance.

  • No, using a second under-pad will cause excessive deflection and movement of the floor that will cause damage to the locking system that can ultimately cause the profiles to break. Using a second under-pad can also cause the planks to become unlocked, causing gaps in the floor.

  • No, these types of membranes cause excessive deflection and movement of the floor that will cause damage to the locking system that can ultimately cause the profiles to break. These underlayments can also cause the planks to become unlocked, causing gaps in the floor.

  • Yes, follow all recommendations in the Serenia installation guide.

Care & Maintenance

  • Yes, scratches can be minimized by one of the following methods:

    • Minor scratches: Apply a drop or two of vegetable oil to the scratch and rub it into the scratch, remove all excess oil with a tissue.

    • More serious scratches can be touched up using a clear-coat touchup pen; they are sold by:

      https://www.mohawk-finishing.com/products/wood-touch-up-repair/markers/

      https://www.amazon.ca/

  • Use a “hardwood or vinyl floor cleaner” such as BONA® or SWIFFER® brand or similar “non-surfactant type floor cleaner. Avoid using other types of floor cleaning products, as many will leave a residual film on the floor that will leave a dull finish.

    Avoid using abrasive cleaners, bathroom products, ammonia, waxes, acrylic finishes, acidic solutions, oil soaps, detergents, bleach, solvents, or any type of polish, as they can permanently damage your floor's finish and void the warranty.

Do you need replacement planks or additional boxes of the product you purchased? Contact us by email for your needs at: info@sereniafloor.com